OCT 1, 2019: Service Journal Part 3
PERSONAL VOICE ASSISTANTS
Alexa / Google homes
Service: Alexa/Google Home/any other type of voice assistant
Voice assistant mimics real human beings. Can they have the power to shape human behavior through the interactions that people have with them? Certainly, as a situation has occurred in which humans will say sexist things to the assistant. This reinforces and perpetuates harmful gender stereotypes. Producers have started to take action by writing algorithms that detect such comments and having alexa respond appropriately to them, but that is only a band-aid solution.
Incentive: disable the assistant for a short amount of time to decentivize users from saying certain things to the assistant.
SEPT 24, 2019: Service Journal Part 2 (Squarespace)
Some of the salient attributes of Squarespace are that it provides a place for people to post and edit content about themselves, and that it helps people design how they want that content to be presented on a website. It also provides a domain for new customers to use if they wish, bypassing the steps that someone would otherwise have to take to set up their own domain name/backend.
The service avatar associated with Squarespace is the published website the customer ends up producing after using the platform’s web design services.
Squarespace isn’t free, so customers might turn away to find a more affordable option such as Wix. Additionally, for the more adventurous user who might want to customize their website a lot, it might be difficult for them to do so within the constraints of templates and drag and drop blocks. Competitors of squarespace: Wix, Webflow
I believe Squarespace falls somewhere along the middle between industrialized and expertise. Squarespace caters to many different types of users by surfacing templates that are already designed nicely or allowing people to edit those templates or even build their own from scratch (or inject some code!). However, while Squarespace is incredibly robust and customized, there is no “design consultant” figure at the other end to advise people how to build their website in a way that optimizes their needs by having a website. So, the platform still has limited ability to offer true customizability according to what each person needs, specifically.
SEPT 7, 2019: Service Journal
Venmo // Mobile
I started my day with a notification on my phone that I got paid on Venmo. I remembered my friend telling me a couple weeks ago that she would respond to the charge for the utilities on venmo that I sent as soon as she figured out her Venmo account (which was having issues). My friend paid me back for the utilities, and I love how Venmo facilitates a frictionless interaction by keeping unfulfilled charges there as a gentle reminder for people to pay their dues.
MTA // In person
Usually don’t have trouble with the MTA. At least not so far. The only things I really have to complain about are the delays but at this point I’ve accepted it as a reality. Sometimes the directions can be confusing and I get lost and miss the train as it leaves.
Trader Joe’s // In person
Had a bit of an awkward moment at Trader Joe’s and felt stupid. I was waiting in a checkout line where they have multiple queues lined up and when a register opens, they’ll call you forward. I was next in line when they said “register 14 open”. Although the ‘14’ sign did not light up as other signs did in indication of their availability, I still went. When i got there, there was a woman standing somewhat near the register. I started putting my items on the counter, and was told that the register was actually not open rather brusquely. I stood there, confused, until a few awkward seconds later the lady told me to go back in line. I felt bad, even though this wasn’t my fault, and like I wasted time and was rather confused about what to do.
Bus // In person
When I was waiting for the M15 one day, I wasn’t aware that I needed to get a ticket/receipt in order to board. Usually, there’s a slot machine where I can insert my MTA card and that’s that. The bus arrived and I tried boarding without the receipt, and the bus driver told me “You need to have a receipt.” I was flustered, but he said “It’s over there, I’ll wait for you.” I ran over and got my receipt, and he said “Now that I told you what to do, you have to share your coffee.” I was pleasantly surprised by his good naturedness, this was an interaction that could’ve led to feelings of shame/embarrassment but he quickly turned it into a pleasant one.
Squarespace // Web
Edited my website using Squarespace. Very intuitive and easy to move blocks around according to what I need.
Social Media: Facebook Messenger, Instagram
I primarily used messenger to talk to my friends and others. I check Instagram quite frequently throughout the day.